Refund policy

Revolution 30-Day Return Policy

• If you are not completely satisfied with your products, you may return any purchase within 30 days of receipt.
• Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manuals and accessories.
• The manufacturer's original packaging that comes with your item and all accessories that may be part of the item must also be returned undamaged.
• This means if your item comes in a box (for instance a shoe box) you will need to ship it inside another box to keep it in new condition.
• Carefully package your items for the return. Improperly packaged returns that arrive damaged during shipping may be charged for repairs.
• Revolution does not refund any shipping costs on returns unless the return was due to an error on our part.
• Please inspect all items upon arrival for errors or defects and contact us immediately if there is any loss or damage.
• If it is our error that is the cause for your return, we will reimburse your shipping costs to return your items.
• This is actual UPS Ground or USPS Priority Mail service and will not include any packaging, preparing, or mailroom costs.
• We will not reimburse for any Expedited Shipping:
• Overnight, Next Day, 2nd Day Air Shipping, etc.
• Please allow approximately 3 business days for your return to be processed once it has arrived.
• Returns for refund on special orders may be subject to a 15% restocking fee.
• Customers are responsible for getting their own return labels, we do not provide them, but will reimburse based on the above.

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International Return Policy

• If you are not completely satisfied with your products, you may return any purchase within 30 days of receipt
• If you are now in the US, you may return your items at our retail stores in Ventura County, California.
• If you need to return your international order through the mail, you are responsible for return shipping costs, as well as any duty and taxes associated with the return shipment
• Please read below on how to return your international order
  • Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manuals and accessories.
  • Revolution is not responsible for items lost or damaged while in transit
  • Carefully package your items for the return. Improperly packaged returns that arrive damaged during shipping may be charged for repairs.
  • Be sure to use a carrier that provides insurance and tracking
  • Please include your order confirmation, receipt, or packing slip
  • You must provide a return shipping address on the package
  • Address your package to:

 

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Surfboard Return Policy

You may return any new stock surfboard if it meets the following terms and conditions:

• The surfboard was purchased new from our stock and was not special order
• The surfboard must be returned within 30 days of purchase.
• The surfboard must be in new condition: never ridden or used in the water, never waxed, or damaged.
• The customer is responsible for all return shipping costs, insurance, and any damage in transit.
• A $50 restocking fee is applied to a new surfboard return that shipped directly from Revolution in Ventura, CA
• A $50 restocking fee is applied to a new surfboard return that shipped directly from Surftech in Carlsbad, CA.
• A $100 restocking fee is applied to a new surfboard return that shipped directly from Firewire in Carlsbad, CA.

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Swimsuit Return Policy

Swimsuits are eligible for return if they meet the following conditions:

• The swimsuit must be in its original condition, unworn and unused, and returned in its original packaging, with all tags and labels attached.
• The original hygiene sticker (if applicable) must be intact. Items without these stickers will not be eligible for return.

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Oversized Items

The following items are not eligible for our $10 prepaid return label. For a quote on a prepaid label for an oversized item, please give us a call at (805) 383-1288 or visit our page to message us via email: gosurf@revosurf.com

Alternatively, you can purchase your own label and ship your return using the carrier and service of your choosing. 

• Travel Surfboard Bags
  
• Surfboards
• Skateboards
• Skimboards
• Surfboards
• Bodyboards
• SUPs
• SUP & Kayak Paddles
• Balance Boards
• Flexi-Hex